WATER CONNECTION

How to Apply

To Download Application Form Click Here

  • For obtaining a water connection for areas falling in the jurisdiction of MCD, the consumer should contact the concerned Zonal Engineer(W) .

  • The consumer can obtain a water connection in Unauthorized / Regularised colonies, Approved colonies, Resettlement colonies / Urban Villages, Rural Villages for domestic / commercial / industrial purposes, as provided under the rules.

  • Application form will be available with ZRO/ZE(W) at the cost of Rs. 10/- . The form downloaded from website can also be used for seeking new water connection.

  • Application form complete in all respect shall be accepted on the spot at ZE office & ZE will send the file to ZRO concerned for ensuring non-pending of any dues by next day.

  • ZRO concerned will intimate no dues certificate or details of any due within 3 working days from receipt of file.

  • ZE will give technical sanction/clearance within 2 days from receipt of file and intimate to the consumers & send the file to ZRO concerned for depositing of Water Connection charges including RR charges & Development charges/Meter Security if any etc.

  • ZRO(W) concerned will issue bill for payment on the same day on receipt of file.

  • Applicant has to make payment on the bill raised within 24 hrs & submit copy of receipts to ZE concerned.

  • ZE will give boring permission for connection to be done by qualified plumber. He shall ensure physical verification of boring/laying of line on appointed date by self or deputing JE/Fitter.


Water Connection to Group Housing Societies/ Localities:
  • The Developing Agencies, before laying of water supply services, are required to get the Water Supply Scheme approved from the Planning Circle of the Delhi Jal Board located at Varunalaya Phase-I, Karol Bagh, New Delhi.

  • The water supply scheme is to be submitted in five sets, along with the hydraulic calculations and other details as under: -

    Hydraulic Calculations Water Requirement Chart
    Reference line Reference line
    Length (Mtrs.) Self water requirement (Gpd.)
    Average Water requirement Addl. Water requirement (Gpd.)
    Peak Water Requirement (3xAV) Total water requirement
    Diameter (mm).
    Hydraulic loss/1000m
    H.L. (mtrs.)
    G.L. (mtrs.)
    T.H. (mtrs.)
    Remarks
  • After scrutiny of the scheme by Planning Circle and deposit of necessary Central Storage Charges @ Rs.2/- per litre of the total daily average water requirement, approval is conveyed to the developing agency indicating size of ferrule/connection and conveyance main upto the proposed water tank to be constructed by the developing agency. The approval is conveyed within 10 days of deposit of Central Storage Charges.

  • On approval of the scheme by the Planning Circle, the Developing agency is required to apply for sanction of water connection in the office of Zonal Engineer (Water) of the area. The water connection shall be sanctioned within 30 days.

  • The developing agency is required to lay and maintain the ferrule connection and conveyance main upto the reservoir.
 


TIME SCHEDULE FOR SANCTION OF NEW WATER CONNECTION

PARTICULARS ACTION BY TIME SCHEDULE
Issue of application forms Zonal Revenue Officer/Zonal Engineer(W) On all working days between 10 a.m. to 4 p.m. Cost Rs.10/-
Acceptance of application form and issue of acknowledgement Zonal Engineer (W) Form complete in all respect shall be accepted on the spot and send the file to ZRO concerned on next day.
No dues / Development Charges / Unauthorised water connection report. ZRO(W)/ Survey Officer Within three working days.
Technical clearance and intimation to the consumer and ZRO (W) Zonal Engineer(W) Within 2 days
Issue of bill for payment ZRO (W) Same day
Payment of Bill By consumer Within 24 hours
Boring permission Zonal Engineer (W) To be obtained by Qualified Plumber from Zonal Engineer (Water).
  • Road Restoration Charges estimate to be obtained by the applicant from Zonal Engineer (Works), MCD and same to be deposited with his office.

  • Any water connection installed in violation of the above procedure, either on the part of the applicant or the Plumber engaged by him, shall be treated as unauthorized water connection and is liable to be disconnected without any notice. The same can, however, be regularized on submission of application and completion of all the above formalities with payment of penalty and usual charges plus cost of water, as applicable from time to time.
Top


REGULARISATION OF UNAUTHORISED WATER CONNECTION
  • The consumer will have to pay enhanced penalty / charges together with cumulative water charges for 3 years as under, apart from facing the risk of disconnection of water connection.

  • Penalty of Rs.3000/- per unauthorized connection.

  • Water Charges per month for the respectively Category for the past three years.

  • Water Development Charges, wherever applicable. (Rates of Development charges have been indicated separately in this book.)

  • Usual initial charges such as opening fee, water advance and R.R. Charges etc.




WATER METERS SECURITY / TESTING

I.

For all connection of Domestic, Commercial and Industrial category, water meters shall be installed by the Board against deposit of Meter Security which, at present is as follows:

SIZE OF METER METER SECURITY
15 mm Rs.400/-
20 mm Rs.800/-
25 mm Rs. 1000/-
40 mm Rs. 1600/-
50 mm Rs. 2700/-
80 mm Rs. 3400/-
100 mm Rs. 5000/-
150 mm Rs. 7600/-
200 mm Rs. 16500/-
250 mm Rs.20000/-
300 mm Rs. 29000/-

However, in case of domestic meters of size 15 mm, the consumers can install their own ISI meters like Rahul, Chambal, Anand Sahi, Capstan, NB, Actaris,Sanchuan, Elster Model-M-120, Elster Model-M-170, Kranti, Crescent in which case they are not required to deposit the Security Charges.

II.

TESTING

The department has arrangements for testing of meters at its workshop at Andrews Ganj. The consumer can get his meter, installed by the Board, tested on payment of fees as per following:

SIZE OF METER(MM) TESTING FEE(Rs.)
15 50/-
20-25 100/-
40-50 200/-
80 and above 400/-

In case of private meters, which are removed and refixed by a Licensed Plumber/Registered Consumer, Rs.25/- only will be charged as testing fee for 15mm water connection.

III.

PROCEDURE FOR TESTING OF DEFECTIVE/FAST METERS:

1. Testing of defective/
Fast Water meters
Within 15 days after deposit
of necessary fee.
2. Communication of Testing
result to Consumer.
Within 7 days after testing.

SUPPLY OF WATER TANKERS


On account of non-availability of water due to leakage/bursts in water lines or any faults in the system. Zonal Engineer (W) /
Water Emergency
Within 3-hrs. of complaint Subject to availability of Tanker in Water Emergency. The service is free of cost.
For private functions like marriages, Religious functions etc. Zonal Engineer (W) /
Incharge of Water Emergency
On all working days. Atleast 15 days in advance On first come first bases.
Charges for Booking of Tankers
DISTANCE STATIONARY FILLING
Upto 5 Kms. Rs.400/- Rs.225/-
5 Kms. to 10 Kms. Rs.600/- Rs.325/-
Beyond 10 Kms. Rs.1000/- Upto 15 Kms.Rs.425/- Beyond 15 Kms. Rs.450/-
Lodging of complaint regarding leakage / non-availability of water / contamination of water etc. Central Control Room
at Varunalaya Ph-II
Telephone Number are 1916 / 23538495 and 23527679. (Round the clock)

Zonal Water Emergencies

     Zone Tel. Numbers
Ashok Vihar 27411130,27411131
Greater Kailash -I 26218543,26218544
Holambi 27700006,27700007
Jal Sadan 29810034,29810035
Kewal Park 27681231,27681232
Mangolpuri OHT 27912818,27912819
Preet Vihar 22021078,22021079
Punjabi Road No. 41 25171926,25228032
R.K.Puram 26193244,26193218
Sarita Vihar 29941824,29941825
Mandawali 22781280,22781331
Vasant Kunj 26132160,26132161
Chandrawal WW No.02 23818802,23818804
Giri Nagar 26473720,26449877
Idgah 23620955,23620940
I.P. Pumping Station 23370299,23370388
Janakpuri D-block 25617750,25617751
Loni Road 22812669,22812670
Najafgarh OHT 25322153,25322154
Paschim Vihar 25275259,25275260
Qutab Pump House 26642493,26642495
Rajinder Nagar OHT 25860438,25860514
Shivaji Enclave Rajouri Garden 25228032,25220703
Shastri Nagar 23640003,23640009
Yamuna Vihar 22812682,22812683
Central Control Room 23527679
Varunalaya Phase-II 23538495/1916
Laboratories
Zone Telephone Numbers
Wazirabad 23814322
Haiderpur 27552446,27552447
Bhagirathi 22561930
Okhla 26910524,2910176
Nangloi 25948033
RWS 26224924

Action on Complaints
Type of Complaint Incharge Action taken Time
Regarding leakage in Municipal Water Mains / Lines etc. Zonal Engineer (W) Within 48 Hrs.
Contaminated water supply / quality of water. Zonal Engineer (W) / DTQC / Area ACWA Within 24 Hrs.
Failure of Pumping System Zonal Engineer (W) / Asstt. Engineer (E & M) concerned Same Day

 


ZONAL OFFICES (WATER) DELHI JAL BOARD


CENTRAL -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Ajay Kumar EE(Central-I) 23269053
Sh. Shravan Kumar ZE(Central-I) 23269053
Sh. Himanshu Aggarwal ZE(Central-I) 23522076
Sh. Kutub Singh ZE(Central-I) 23274220
Sh. P.C. Aggarwal ZE(Central-I) 23274220
Sh. Chanderjee Kumar ZE(Central-I) 23274220
Sh. R.C. Sati ZE(Central-I) 23370911
CENTRAL -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. V.P.Sharma EE(Central-II) 27111179
Sh. Ravi Raj ZE (Central-II) 23522076
Sh. J.P. Raman ZE (Central-II) 27111179
Sh. J.P. Gupta ZE (Central-II) 27111179
NORTH-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Mukesh Jindal EE (North-I) 23968431
Sh. N.K. Gupta ZE(North-I) 23968431
Sh. R.P. Sharma ZE(North-I) 23968431

NORTH-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. M.K. Jain EE (North-II) 27654862
Sh. R.C.Duggal ZE (North-II) 27654862
Sh. Akash Malik ZE (North-II) 27654862
NORTH-WEST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. P.K.Tyagi EE (North West-I) 25964317
Sh. Lalit Kumar Singhal ZE(North West-I) 25964317
Sh. R.P. Kukreja ZE(North West-I) 27924132
Sh. Bijender Kumar ZE(North West-I) 25964317
NORTH WEST -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Shalabh Kumar EE(North West-II) 27061040
Sh. Horender Kumar ZE(North West-II) 27061040
Sh. Liaqat Ali ZE(North West-II) 27061040
Sh. A.J. Khan ZE(North West-II) 27061040
NORTH WEST -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. G.R.K. Bansal EE(North West-III) 27462285
Sh. K.S. Shukla ZE(North West-III) 27464656
Sh. R. K. Sharma ZE(North West-III) 27416373
Sh. R.C. Sharma ZE(North West-III) 27464656
NORTH WEST-IV
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. M.C. Ram EE (North West-IV) 27615600
Sh. V.K. Pahuja ZE(North West-IV) 27615600
Sh. S.K. Dhaiya ZE(North West-IV) 27673064
Sh. S.K. Singh ZE(North West-IV) 27677874
Sh. V.P. Yadav ZE(North West-IV) 27615600
WEST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Virender Kumar EE (West-I) 25125273
Sh. S.P. Goel ZE(West-I) 25125273
Sh. R.K. Bhalla ZE(West-I) 25125273
Sh. Anil Kumar ZE(West-I) 25125273
Sh. Y.R.S. Raju ZE(West-I) 25125273
WEST -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Rakesh Kumar Sahani EE (West-II) 25913870
Sh. P.S. Bhardwaj ZE(West-II) 25913870
Sh. Hargyan Singh ZE(West-II) 25913870
Sh. B.K. Chauhan ZE(West-II) 95120-2584180
Sh. H.U. Khan ZE(West-II) 2591387
Sh. B.N. Sharma ZE(West-II) 25932426
WEST -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. R.K. Singhal EE(West-III) 25471004
Sh. Jasbir Singh ZE(West-III) 25471004
Sh. L.K. Verma ZE(West-III) 25471004
Sh. J.K. Bhardwaj ZE(West-III) 25471004
SOUTH WEST -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Arvind Sharma EE(South West-I) 25547658
Sh. Kirat Singh ZE (South West-I) 25535659
Sh. Arun Gupta ZE (South West-I) 25535659
Sh. S.P. Hasija ZE (South West-I) 25535659
SOUTH WEST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Radhey Shyam EE(South West-II) 25321298
Sh. Harish Chander ZE (South West-II) 25321298
Sh. Mohin Khan ZE (South West-II) 26896112
Sh. P.K. Ghera ZE (South West-II) 26896112
Sh. Dharam Singh ZE (South West-II) 25321298
Sh. S.K.Bhagat AE(E&M) 26167618

SOUTH WEST-III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Anand Pal EE(South West-III) 26167618
Sh. N.K. Khare ZE(South West-III) 26100644
Sh. O.P. Gaur ZE(South West-III) 26100644
Sh. Naresh Kapoor ZE(South West-III) 26100644
SOUTH -I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. R.P. Singh EE(South -I) 26644688
Sh. K. N. Dhyani ZE(South-I) 26644688
Sh. Ghanshyam ZE(South-I) 26644688
Sh. A.P. Garg ZE(South-I) 26644688
Sh. Yash Parkash AE(E&M) South-I 26644688
SOUTH -II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Narender Kumar Tomar EE(South -II) 29819065
Sh. V.K. Sarna ZE(South-II) 29819065
Sh. Sandeep Kulshrestha ZE(South-II) 29819065
Sh. S.P. Singh ZE(South-II) 29819065
Sh. V.P. Yadav ZE(South-II) 29819065
Sh. Brij Pal ZE(South-II) 26473726
Sh. P.L. Goel ZE(South-II) 29819065
Sh. A.K.Aggarwal ZE(South-II) 29819065
Sh. S.R. Bhati ZE(South-II) 29819065

SOUTH -III
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Ashok Kumar Phull EE(South -III) 26413037
Sh. Anis-ur-Rehman ZE(South-III) 26413037
Sh. Vijay Kakkar ZE(South-III) 26413037
Sh. S.A. Khan ZE(South-III) 26413037
Sh. L.L. Meena ZE(South-III) 26413037
Sh. Sarup Singh ZE(South-III) 26413037

SOUTH -IV
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Y.P. Manchanda EE(South -IV) 29941458
Sh. B.C. Patel ZE(South-IV) 29941458
Sh. Mohd. Anis ZE(South-IV) 29941458
Sh. H. R. Saini AE(E&M) 29941458

EAST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Prahlad Singh EE(East-I) 22727815
Sh. Vijay Pal Singh ZE(East-I) 22727815
Sh. Naresh Kr. Dargan ZE(East-I) 22727815
Sh. S.D. Sharma ZE(East-I) 22727815
Sh. H.K. Chawla ZE(East-I) 22045369
Sh. Mahender Singh ZE(East-I) 22045369
Sh. Rajeev Gupta ZE(East-I) 22045369

EAST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. B.P. Saraswat EE(East-II) 22517270
Sh. Sat Prakash ZE(East-II) 22517270
Sh. S.P. Singh ZE(East-II) 22517270
Sh. V.K. Singh ZE(East-II) 22517270
Sh. D.P. Singh ZE(East-II) 22517270
Sh. R.K. Singh ZE(East-II) 22517270
Sh. S.C. Gupta ZE(East-II) 22047239

NORTH EAST-I
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. S.K. Bhardwaj EE(North East-I) 22130695
Sh. V.K. Gupta ZE(North East-I) 22130695
Sh. S. K. Sharma ZE(North East-I) 22130695
Sh. R.K. Singh ZE( North East-I) 22130695
Sh. Dev Kumar ZE(North East-I) 22130695
Sh. Raj Pal Singh ZE(North East-I) 22130695
Sh. Rattan Pal Singh ZE(North East-I) 22130695

NORTH EAST-II
NAME OF THE OFFICER DESIGNATION TEL. NO.
Sh. Mool Chand EE(North East-II) 22584843
Sh. Vijay Sagar ZE(North East-II) 22584843
Sh. K.K. Harit ZE(North East-II) 22584843
Sh. Narian Singh ZE( North East-II) 22584843
Sh. Vimla Parshad ZE(North East-II) 22584843
Sh. Z.A. Khan ZE(North East-II) 22584843

 


REVENUE (BILLING)
I.


A-TARIFF APPLICABLE AS ON 1998 - w.e.f July 1998 to 30 Nov.2004

CATEFORY-I (DOMESTIC) EFFECTIVE FROM IST JULY, 1998
Upto 10,000 litres per month Rs.0.35+50% per 1000 litres.
Above 10,000 litres/and upto
20,000 litres per month
Rs. 1.00+50% per 1000 litres.
Above 20,000 litres and upto
30,000 litres per month.
Rs. 1.50+50% per 1000 Litres.
Above 30,000 litres Rs. 3.00+50% per 1000 litres.
Minimum charges. Rs.20.00+50% Per month
per water Connection
Un-metered water connection
for three months only.
Rs.20.00+50% per Month per water Connection. (After Three months, it will be Doubled).
Water connections in J.J. / Resettlement Colonies /
Rural areas.
Rs. 20.00+50% per Month per
water Connection.
CATEGORY III (NON-DOMESTIC) EFFECTIVE FROM IST JUNE, 1998
Upto 50,000 litres per month. Rs. 5.00+50% per 1000Litres.
Above 50,000 litres Rs. 10.00+50% per 1000 litres.
Minimum Charges. Rs. 100.00 + 50% per Month per water Connection.
CATEGORY III (NON-DOMESTIC) EFFECTIVE FROM IST JUNE, 1998
Upto 50,000 litres per month. Rs. 8.00+50% per 1000Litres.
Above 50,000 litres and upto
1,00,000 litres per month.
Rs. 12.00+50% per 1000 litres.s
Above 1,00,000 litres Rs. 16.00+50% per 1000 litres.1
Minimum charges. Rs. 300+50% per month Per
water connection.
II.

 

B-Tarrif applicable w.e.f 01.12.2004 to 31.03.2005
Service Charges + Water Consumption charges at rate as given at "A"

Categories Domestic

Description of Domestic Units

Charges per month (M)

C-I (A)

JJ/ Resettlement colonies/ Rural areas/ Janta Flats/LIG /MIG/HIG/ Single Room Tenements / Type-I/II/III/IV Govt. Quarters and other houses having built up area upto 200 sq. mtr only and Religious Places /Dharamshalas /Cremation Grounds /orphanages/ Homes for destitute / Pioas / Institutes for Physically Handicapped and Mentally Retarded persons. Hostels of Educational institutes / Attached Hostels/ Working women's hostels irrespective of built up areas.

Rs.40/- per month per connection

C-I (B) Residential Premises having built up area above 200 Sq. Mtr Rs.120/- per month per water connection

C- Tarrif applicable w.e.f. 01.04.2005
Service Charges(as above)+  Volumetric Water Charges(as below)

Category I

Category II

Category III

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B) per Kl.

Upto 6

0

Upto 25 Kls

10.00

Upto 25 Kls

15.00

7- 20

2.00

Above 25 Kls and upto 50 Kls.

20.00

Above 25 Kls and upto 50 Kls.

25.00

21- 30

7.00

Above 50 Kls

30.00

Above 50 Kls and upto100 Kls.

35.00

Above 30 Kls

10.00

 

 

Above 100 Kls.

50.00

1. The second part of the tariff is volumetric Water Charges is based on actual consumption and to be calculated as 1.5 B X .

Hence, the bill will be calculated as follows:-

P= M + 1.5 B X Where, M= Minimum service Charges

B= Block tariff rates per KL.

X= Units consumption in KL.

P = Total Bill.

•  M =MINIMUM service CHARGES. (Rs.)

•  B= Block tariff rate per KL (Rs./Kl.)

•  X= Units consumed in KLs. (Number)

2 50% of water consumption charges is towards sewerage maintenance.

3 In addition, Water Cess Charges shall continue to be recovered at the previous rate of 2- paise per Kl. till revised by the Central Govt./ DJB.

4 Meter Maintenance (Rent) charge @ Rs. 10.00 PM in case of DJB supplied water meters after expiry of warranty period.

SURCHARGE LEVIED IN ALL CATEGORIES

Water Meter Reading
and billing
Area Meter Reader from
the office of ZRO(Water)
Bulk W.C. -Monthly Metered W.C.-quarterly Unmetered: Flat rate - Monthly Commercial - -do-
Issue of Water
Charges Bill.
Z.R.O.(Water) Same as above
Time limit for making
payment of water charges.
By the consumer 10 to 15 days

5% surcharge is levied if payment is not made within specified date. Surcharge is payable on the total due amount.

Delhi Jal Board charges water and sewerage development charges from Unauthorized/Regularized colonies. However, villages and bonafide residents of extended area of village under Lal Dora are exempted from depositing the Development Charge. Rate of water and sewer development charge is as under: -

Rate of Water Development Charges:

Rate of Water Development Charges per sq.m. of the plot area

w.e.f. 01.04.2001

Rs. 123.00

w.e.f. 01.04.2002

Rs. 138.00

w.e.f. 01.04.2003

Rs. 155.00

w.e.f. 01.04.2004

Rs. 174.00

w.e.f. 01.04.2005

Rs. 195.00

Rate will be reviewed after 31.03.2006.
Rate of Sewerage Development Charges:

For colonies notified prior to 06.12.1999, sewerage development charges is based on Date of notification

Rate per Sq.m. of the plot area

w.e.f. 02.04.1987

Rs. 45.00 with 12% compound interest

w.e.f. 01.11.1990

Rs. 55.00 with 12% compound interest

w.e.f. 05.04.1994 to 05.12.1999

Rs. 100.00 with 12% simple interest

w.e.f. 06.12.1999 to 31.03.2005

Rs. 160.00 alongwith rebate of 50% and 45% for plot size upto 100 Sq.m. and plot size above 100 Sq.m. respectively subject to payment in lump-sum upto 31.03.2006 +12% penal interest in rate every subsequent year w.e.f. 01.04.2006

Criteria of levy of Sewerage Development Charges have been revised recently on the basis of date of completion of work of laying of sewer line in the respective colony. Accordingly, colonies where work of laying of sewer line has been completed upto 31 March 2005 rate of Rs. 160/- is applicable along with above rebate scheme.
In case of colonies where work is being completed in current financial year 2005-06 rate of Sewerage Development Charges is Rs. 179/- per Sq.m. with rebate of 20% for full and final payment.



III.

GENERAL INFORMATION WITH TENTATIVE TIME SCHEDULE

Payment can be made In the office of
ZRO (Water)
From 9.00 AM to 2.00 PM without lunch break on all working days.
- Authorized S.B.I.
Branches
As per bank's working hours.
- Authorized Syndicate
Bank Branches
-Do-
- Authorized Canara
Bank Branches
-Do-
- N.B. Payment of computerized bill is accepted at any cash counter of computerized Zonal Revenue Office. -Do-
Surcharge, if payment is
not made within specified date.
5% Surcharge is payable on total due
Issue of duplicate bill By ZRO(Water) on request. Same date
Permission for acceptance
of part payment
Concerned ZRO (Water),
Dy. DOR (Water)
Same day.
Complaint made on
personal visit
ZRO (Water),Dy.Jt. DOR (Water) Within 7 days
Acknowledgement of complaint received from consumer by post Z.R.O.(W) Within 3 days of receipt.
Final reply to the consumer ZRO (Water) /
Dy.Jt. DOR (Water)
Within 15 days

IV

DISCONNECTION & OTHER WORKS UNDERTAKEN BY THE REVENUE DEPARTMENT

Disconnection of water connection on
request from the consumer
Within 3 days on deposit of disconnection fee of Rs. 100/- per connection.
Disconnection of Water Connection
from service line due to non-payment
Rs. 100/- per connection.
Disconnection of Water Connection
from Ferrule
Rs. 1000/- per connection.
Opening fee for new water connection
only Issue of the current bill
Rs. 100/- per connection. Same day.
Issue of disconnection order Within 3 days.
Issue of no demand certificate Same day of disconnection of water connection.
Refund of Meter Security Within 30 days of the request from the consumer.
Restoration of water supply To be restored by the consumer at his own level after clearance of dues.
Mutation (Change of name of allottee
of water connection) by respective
ZRO (W)
Within 15 days.

LOCATION OF ZONAL REVENUE OFFICES OF DELHI JAL BOARD
NAME OF ZONE ADDRESS TEL. NO.
Central-II Tibbia College, Near K.B. P.S., ND-5. 23546251
North-West-III OHT Ashok Vihar, ND- 52. 27301456
AZRO(North-West)-III Kanhaiya Nagar Delhi- 34 27784558
West - II Primary Building , Moti Nagar, New Delhi 25932426
West-I C-2/B Janakpuri, OHT, ND- 58. 25557475
AZRO(West)-III - Do - 25252797
South-West-I OHT, Najafgarh, Near DVB office ND. 25322297
North-West-I OHT Sultanpuri, Jalebi Chowk, ND. 25476298
North-West-IV 16, Rajpur Road, MCD Bldg. ND-54. 23974264,27615600
North-II - Do - 23974264
North-East-I OHT G.T. Rd., Shahdara Delhi. 22591171
East-I OHT Preet Vihar, Delhi. 22444424
East-II Shivpuri, Near Chander Nagar Delhi. 22047239
North-East-II Shanti Moh., Old East Seelampur, Delhi 22464592
AZRO(North-West)-II Punjabi Colony, Narela, Delhi. 27784558
North-I MCD Bldg., Kashmiri Gate, ND-1. 23915150
Central-I Varunalaya Complex, Opp. Naaz Cinema, New Delhi- 5. 23612792
South-West- III Sector- VII, R.K. Puram, New Delhi. 26193424
South-III Near Block-A, G.K.- I, ND. 29239806
South-II Jal Sadan, Lajpat Nagar, ND-24. 29814106
South-I OHT, Mehrauli Rd., Near Qutub Minar. 26646297
South-IV Sarita Vihar, New Delhi 29941458

LIST OF BANKS AUTHORISED TO ACCEPT WATER BILLS

CORPORATION BANK

Alipur, Asaf Ali Road , Delhi Road Bawana , Kabeer Nagar Shahdara , Bhikaji Cama Place , Opp Gurdawara Sisganj , Connaught Circus , Dilshad Garden , Friends Colony , Greater Kailash , Gujranwala Town , Hauz Khas , Janakpuri Pankha Road , Kamla Nagar , Karol Bagh , Laxmi Nagar, Janakpuri Distt Centre , Lodhi Complex , Mahipalpur , Mayur Vihar , Mundka , Nangloi , Narela , Palam , Paschim Vihar , Pitampura , Preet Vihar , Rajindra Place , Rohni , Sarita Vihar , Shalimar Bagh , Tilak Nagar , Vasant Kunj , Vasant Vihar , Vasundhara Enclave , Vivek Vihar , Shalimar Bagh , Nutan Vidya Mandir , Varunalaya,Jhandewalan, Phase-II , Delhi Jal Board, Jal Vihar, Lajpat Nagar , Ashok Vihar, Phase-I , Patpar Ganj , Shiksha Bharti School , Sect-7, Dawarka , KG Marg

STATE BANK OF INDIA

Model Town, Rana Pratap Bagh, Vijay Nagar, Ganata Ghar, Kamla Nagar, Wazirpur Industrial Area, Samaypur Badli, Janak Puri, Hari Nagar, Moti Nagar, Sakur Basti, Tilak Nagar, Mayapuri, Punjabi Bagh, Uttam Nagar, Subhash Nagar, Chowkhandi, Jawala Heri, Naraina, South Patel Nagar, Pusa Road, Padam Singh Road, Lawrence Road, Najafgarh, Palam Gaon, Rithala, Krishna Nagar, G.T. Road, Gandhi Nagar, Seeelampur, Swasthaya Vihar, Gazipur, Sadar Bazar, Azad Market, Pahar Ganj, Chandani Chowk, Fatehpuiri, Central Market, Lajpat Nagar, Defence Colony, Okhla Industrial Estate, Jangpura, R.K. Puram, Vasant Vihar, Moti Bagh, J.N.U., Mehrauli, Badarpur, Kapasheda, Central Secretariat.

CANARA BANK

Dariya Ganj, Diplomatic Enclave, Deen Dayal Upadhaya Marg, East Patel Nagar, Fountain Gole Market, Green Park, Hauz Khas Market, 3F Kashmiri Gate, Maharani Bagh, Malviya Nagar, Munirka, Padam Singh Marg, Karol Bagh, Pitam Pura, Hauz Quazi, South Extention, Tegor Garden, Trinagar, Vivek Vihar, Wazirpur, Azadpur, Bahadur Shah Zafar Marg, Bhogal Lane, Ganesh Nagar, Jeet Singh Marg, Kalka Ji, Mayur Vihar, Mehrauli, Raja Garden, Rani Bagh, Rohtas Nagar, Shankar Marg, Subroto Park, Triveni Ph-II, Bhagwan Dass Road, Kingsway Camp, Shastri Nagar, Keshav Puram, Vikas Puri, Rajouri Garden, S.D. Area, Sadar Bazar, Sarita Vihar. Kamla Nagar, Mayapuri, Uttam Nagar, G.T. Road, Gandhi Nagar, Pahar Ganj, Chandani Chowk, Lajpat Nagar, Okhla Industrial Estate, R.K. Puram.

SYNDICATE BANK

Azad Pur, Bavana, Chatterpur, Dhaula Kuan, D.S.I.D. Club, Gur Teg Bhadur Nagar, 34 Mall Road, Haiderpur-42, Janak Puri, Khan Market, DDA Complex Defence Colony, 24 Maya Puri, Nagal Rai, Nangloi, Narela, Naya Bazar, Nirman Vihar, Palam, Punjabi Bagh, Shahdara, Vasant Vihar, Vayu Bhawan, Maulana Azad Medical College, Central Revenue Building, Hari Nagar Ext. Counter, Sarojini Nagar Ext. Counter, Kamla Nagar, Chandani Chowk, Lajpat Nagar, Fatehpur Beri.



DEVELOPMENT CHARGES

Delhi Jal Board charges water and sewerage development charges from Unauthorized/Regularized colonies. However, villages and bonafide residents of extended area of village under Lal Dora are exempted from depositing the Development Charge. Rate of water and sewer development charge is as under: -

Rate of Water Development Charges:

Rate of Water Development Charges per sq.m. of the plot area

w.e.f. 01.04.2001

Rs. 123.00

w.e.f. 01.04.2002

Rs. 138.00

w.e.f. 01.04.2003

Rs. 155.00

w.e.f. 01.04.2004

Rs. 174.00

w.e.f. 01.04.2005

Rs. 195.00

Rate will be reviewed after 31.03.2006.
Rate of Sewerage Development Charges:

For colonies notified prior to 06.12.1999, sewerage development charges is based on Date of notification

Rate per Sq.m. of the plot area

w.e.f. 02.04.1987

Rs. 45.00 with 12% compound interest

w.e.f. 01.11.1990

Rs. 55.00 with 12% compound interest

w.e.f. 05.04.1994 to 05.12.1999

Rs. 100.00 with 12% simple interest

w.e.f. 06.12.1999 to 31.03.2005

Rs. 160.00 alongwith rebate of 50% and 45% for plot size upto 100 Sq.m. and plot size above 100 Sq.m. respectively subject to payment in lump-sum upto 31.03.2006 +12% penal interest in rate every subsequent year w.e.f. 01.04.2006

Criteria of levy of Sewerage Development Charges have been revised recently on the basis of date of completion of work of laying of sewer line in the respective colony. Accordingly, colonies where work of laying of sewer line has been completed upto 31 March 2005 rate of Rs. 160/- is applicable along with above rebate scheme.
In case of colonies where work is being completed in current financial year 2005-06 rate of Sewerage Development Charges is Rs. 179/- per Sq.m. with rebate of 20% for full and final payment.

I.

UNAUTHORIZED REGULARISED COLONIES

  • In case of Unauthorised regularized colonies where water and sewerage lines were laid and notified before 02.04.1987, Rs.15/- and Rs.45/- per sq. mt. will be charged for water and sewerage respectively plus 12% compound interest per annum w.e.f. 02.04.1987.

  • Services lay between 01.11.1990 to 04.4.1994, Rs. 20/- and Rs. 55/- per sq. mt. plus 12% compound interest will be levied for water and sewerage respectively from the date of notification.

  • Services laid after 05.04.1994 onwards, Rs. 55/- and Rs. 100/- per sq. mt. plus 12% simple interest for water and sewerage will be levied from the date of notification.

  • The rates of development charges for provision of Water & Sewage facility in unauthorized regularized colonies of Delhi have been raised to Rs. 110/- and Rs. 200/- per sq. meter respectively vide resolution No.481 dated 6-12-1999. The revised rates are effective from 4-2-2000. However the Board has also decided that old rates will be charged from those plot holders who had paid 75% or more of the first advance installment for the colony as a whole before 4-2-2000. The old rates will also be charged from those colonies which were asked in writing before 4-2-2000 to deposit the development charges if such pays 75% or more of its advance installment at the pre-revised rates.

  • The revised rates shall be automatically incremented annually by 12% starting from 1st April 2001.

  • A rebate of 20% shall be granted to the plot holders, if they make full payment of development charges in lump sum on revised rates within 3 months from the date of issue of the first bill. If not, the entire development charges shall be recovered from him in 20 equated quarterly installments.

  • It shall be mandatory on the part of plot-holders to pay sewer development charges irrespective of the fact whether they take the sewer connection or not. The onus for paying the mandatory sewer development charges shall lie on the plot holder alone right from the date of notification. The water supply shall be liable to be disconnected in case of default.

  • A compound surcharge of 5% on the total amount shall be levied if the water/sewer development charges installments are not paid within due date.

  • Old agreement cases shall continue to be governed by the old rates, as applicable.

II.

UNAUTHORIZED UNREGULARISED COLONIES

  • Rates for water development charges for provision of water lines in unauthorized unregularised colonies has been revised from the existing Rs. 55/- per sq. meter to Rs. 110/- per sq. meter. If the payment of full amount of development charges is made within three months of the receipt of Ist bill, 10% rebate will be given.

  • Water lines will be laid on payment of first advance installment of Rs. 25/- per sq. meter of the plotted area.

  • The tender will be called only on receipt of 50% of the first installment and work will be executed only after receipt of 75% of the first advance installment from the colony as a whole.

  • After execution of the scheme water connections will be released on payment of another Rs. 25/- per Sq. Mt. and the balance will be payable in 20 equated quarterly installment.

For any further clarification with regard to payment of development charges kindly contact Survey Officer of the respective zone.


GRIEVANCE REDRESSAL
I.

SANCTION OF NEW WATER CONNECTION

In case of any difficulty regarding sanction of new water connection, concerned Zonal Revenue Officer/ Zonal Engineer (W) / Executive Engineer (Water) / Suptdg. Engineer (W) and Chief Engineer (C)-I can be contacted as schedule below: -

Zonal Revenue Officer/
Zonal Engineer (W)
On all working days between 2.00 P.M. to 4.00 P.M.
Ex. Engineer (Water) -do-
Supdtg.Engineer (Water) On all working days between 12 Noon to 1.00 P.M.
Chief Engineer (Civil)-I -do-
Complaints made on personal visit. Will be sorted out within 7 days.
Acknowledgement of complaints
received by post.
Within 3 days.
Final reply to the complaint. Within 15 days.
II.

REDRESSAL OF COMPLAINTS IN REGARD TO WATER / DEVELOPMENT CHARGES / BILLING

In case of any difficulty with regard to billing of Water charges/ Development Charges, Mutation of water connections, wrong indication of category etc., ZRO (W)/Survey Officer concerned/Dy.DOR (W)/Jt. Director concerned/Director of Revenue (Water) may be contacted.

Complaints/Inquires will be
attended by ZRO (W)
On all working days between 2 PM to 4 PM
Attending to complaints by
Dy. Director(Rev.)
-do-
Attending to complaints by
Joint Director (Rev.)
12 noon to 1 PM
Attending to complaints by
Director(Rev.)
On all working days between 12 noon to 1.00 PM
Complaints made on personal
visit regarding billing
Such complaints will be sorted out within 7 days.
Acknowledgement of the complaints
received by post.
Within 3 days.
Final reply to the consumer Within 15 days.

>>>Replacement of Defective Water Meters and Billing related issues<<<


SOME DO's & DON'Ts FOR PROPER UTILIZATION AND CONSERVATION OF WATER

DO's.....

  • Use I.S.I. marked G.I. Pipes and fittings.
  • All fittings and works should be got done through Qualified Plumbers only.
  • All fittings/pipes, from connection points onwards, be got checked periodically to detect leakages /contamination.
  • Old rusted service pipes be replaced immediately to avoid contamination of water/damage to the building and wastage of water.
  • To avoid overflow and wastage of water, Ball Cocks are provided in Over Head/Underground tank.
  • All leakages are plugged immediately.
  • Storage tanks should be cleaned and disinfected periodically.
  • Store water in a tank on ground floor and then boost to the upper floors.
  • Water container should be kept clean and covered.
  • Small size flush cisterns with regulatory mechanism for release of water should be used.
  • To avoid inconvenience, please pay water charges bill regularly before due date.
  • Conserve water, as every drop of drinking water is precious.

Don'ts.....

  • Never use booster pumps directly on service pipe to avoid contamination of water due to suction.
  • Water line should not pass through sewer manhole or open drain.
  • Water from damaged hydrants should not be used.
  • Don't use potable water for washing of floor / cars / animals and gardening etc.

 

 
 

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