The water tariffs consists of two parts.one is Service charges and

The payment of fee/water charges/development charges/road restoration charges etc. can be mae to concerned Zonal Revenue Office on all working days between 9.00 AM to 2.00 PM. The payments are accepted in cash or by cheque/demand draft payable at Delhi for which proper receipts will be issued by the office of Zonal Revenue Officer.

First bill on account of water charges is issued within a period of three months after release of water connection. All subsequent regular bills are issued on quarterly basis. Payments of bills is accepted at all cash counters of DJB situated in the Zonal Revenue Offices. The payments are also accepted at the following branches of State Bank of India, Canara Bank and Syndicate Bank.

On written request of the consumer, for valid reasons like shifting of the residence, transfer, construction, transfer of ownership etc., disconnections of watr connection is done within 3 days on deposit of disconnections fee of Rs 100/- per connection and reopening of disconnected water connection is considered and sanctioned by the ZRO on payment of Rs. 100/- per connection. The consumer is liable to clear all the dues on account of water charges before disconnection.

Opp. Sadique Nagar, Greater Kailash Part-I, New Delhi -110048 Tele Fax No. 011-26224926,Tel.: 29234926, Mobile :9868364023

Potable water is supplied through Tankers, in the event of non availability/short supply of water, within 3 hours of the complaint subject to availability of Tanker at a particular location. This service is free of cost.

Water Tankers are made available for private functions, on all working days, on first come first serve basis. The charges for booking of Tanker are as under:-

a)The application form has a nominal fee of Rs. 10/-
b)Consumer is required to fill the form and deposit the same alongwith proof of residence in the concerned Zonal Engineer (Drainage) office, and connection charges Rs. 100/- + road restoration charges @Rs. 1600/- for domestic and Rs.3200/- for non-domestic connection.Plus Sewarage Development charges, if applicable.

1. a) Bio -gas is being produced and supplied at Okhla sewage Treatment plant through piped network in some areas of South Delhi.
b) Application form may be obtained, and the deposited on all working days, in the office of Executive Engineer(Okhla) Sweage Treatment Plant and acknowledgement of the form is given on the spot.
c) Intimation to the applicant regarding sanction of connection is issued within 7 days.

d) Estimated charges/security are to be deposited by applicant within 15 days with concerned ZRO(W).

2 Sludge Manure, produced during the process of sewage treatment can be used for land conditioning. The cost of manure is Rs. 100/- for 3 tonnes, excluding cost of loading/unloading and transportation coupons for manure against payment are issued from the office of Executive Engineer(SDW)-I, Kilokri pumping station

Officials of the Directorate of Treatment & Quality Control of DJB lift, on an average, 350 water samples daily from the distribution system i.e. individual taps and public hydrants etc. located in different parts of the city to ensure that safe drinking water reaches the consumers. On specific request from the consumer, the testing of water samples, on a precribed fees, is also done by Central Laborator, Wazirabad in respect of chemical examination, bacteriological Examination, Special tests like cyanide, Chromium, Lead, Cadmium, Arsenic, Chlorice demand etc. Teh contact number of the Central Laboratory Wazirabad, DJB is phone no. 23814322.

The DJB is active in the field of water conservation and curbing wastage of water. The RWAs unver Bhagidari scheme are being accociated in water conservation and rain water harvesting. In general, water harvesting is the activity of direct collection of rain water. The rain water collected can be stored for direct use or can be recharged into the ground water. For technical assistance on Rain Water Harvesting, consumer, may contact:

Rainwater Harvesting Assistance Cell, Delhi Jal Board, Varunalaya-I, Karol Bagh, New Delhi-110005 Phone No. 23675434,23678380-82 Ext. 246,240

A. Short Water Supply
B. Chocking of Sewer lines
C. Boring permission
D. Leakage/bursting of pipe lines
E. Booking of water tankers.
F. Complaints of contamination of water.
G. New Water Connection
H.Complaints for defective Water Meters.

Revenue Related Grievances

A.Dis Connection of Water Connection
B.Assessment of Development Charges
C. Removal of discrepancy in water charge bills.
d. Mutation of water connection .
e. Non-receipt of water charges bill.
f. Correction of address.
g. Change of category .
h. New water connection.

Delhi Jal Board is responsible to maintain the pipelines for drinking water upto the ferrule. From the ferrule to the connection point at dwelling unit, consumer has to get the fittings and works accomplished through a qualified plumber, Please ensure that :-
i) Only ISI marked GI pipes and fittings are used.
ii) All fittings/pipes from connection points onwards are got checked periodically to detect leakages/ contamination.

Further, the consumers are expected to ensure that:

i) Overflow and wastage of water is avoided by providing Ball Cocks in over head/underground tank.
ii) All leakages are immediately plugged.
iii) Storage tanks are cleaned and disinfected periodically.
iv) On line booster pumps should not be used to draw more water. It, apart from being an offence under the Act, causes inconvenience to your fellow citizens.
v) Potable water sould not be wasted in washing floors, cleaning vehicles, and watering the garden.
vi) Flush cisterns of smaller size with regulatory mechanism for release of water be used.
vii) Do not throw and dispose of the follwoing articles in sewer as they choke and throttle it:-
a) Paper
b)Plastic waste
c) Clay
d) Grits and Malba
e) Domestic waste.

viii) Do not leave open manhole covers unattended.
ix) Consumers are requested to support the drive for water conservation and the rain water harvesting.
x) Consumer, as the ultimate beneficiary of the public assets,must bestow personal interest in protecting and promoting their use. Any willful misuse of water must evoke customer's concern prompting action.

We are available to you round the clock -
Approach our Consumer Care Center on phone 1916 and 23538495 for :-