CITIZEN'S CHARTER


      

For over 5 decades, Delhi Jal Board has been meeting the needs of potable water for the National Capital Territory of Delhi. The population of Delhi has seen phenomenal growth and the crossed the figure of 140 lakhs, apart from the floating population of 4 to 5 lakhs. Through systematic planning and implementation, the Board has ensured average availability of 50 gallons filtered water per capita per day for the residents of Delhi, through a network of about 9000 kms of water mains/lines. Productions of water during 2003-2004 was around 670 Million Gallons per day (MGD). Raw water is obtained from various sources like the river Yamuna, Bhakra Storage, Upper Ganga Canal, and Ground Water.

This Document confirms, publicly, the service assurence given to the customers, who pay their bill regularly, for water/server services from the Board, confirms the standard that the Board has set for itself with regard to providing services to its customers; and states the customers obligations (Bhagidari). This is a statements of DJB's commitment to be professional, and equitable in delivery of the mandated services. This charter is not a legal document for enforement either against the Board or the customers.

MISSION

Delhi Jal Board, constituted under Delhi Water Board Act 1998, is responsible for production and distribution of drinking water in Delhi. The Board is also responsible for collection, treatment and disposal of waste water/sewage in the capital, Delhi Jal Board has provided about 15.62 lacs water connections up to 1.4.2005. Delhi Jal Board is committed to provide efficient and prompt services to the citizens of Delhi and to be courteous in personal behaviour and professional in conduct.

VISION
Our vison is to be environmentally sensitive provider of a quality, reliable, and reasonably priced drinking water and waste water collection and treatment system services. We aim at providing safe drinking water, and efficient sewerage services in an equitable and sustainable manner and to become an accountable service provider. Realization of this vision would promote a virtous circle in terms of greater supply reliability and service quality, leading to greater customer satisfaction, improved willingness to pay and enhanced cost recovery. It will also include 24/7 water supply and financial sustainability and accountability, improved services to the poor, Customer Orientation and Human Resources Development, Environmental Sustainability and Enhancing Operational Efficiency.

 

DETAILS OF BUSINESS TRANSACTED BY THE ORGANIZATION

Apart from piped water supply, and collection and treatment of sewage, Delhi Jal Board provides the following services to its customers:

Nature of Sevice

a) Supply of potable water through tankers on demand.
b) Supply of packaged water "JAL" in jars through Jal Suvidha Kendras.
c) Supply of Biogas and sludge Manure (Limited areas).
d) Water meter testing. e)Testing of water samples

DETAILS OF CUSTOMERS /CLIENTS
A)New Delhi Municipal Council (Bulk Consumers) .
b) Delhi Cantonment Board(Bulk consumers).
c) Domestic Consumers.

STATEMENTS OF SERVICES PROVIDED TO OUR ESTEEMED CUSTOMERS AND TIME LIMITS

A. WATER CONNECTION

How to Apply ?

  • The Application form is available at every office of Zonal Engineer(water)/Zonal Revenue Officers of DJB at a nominal fee of Rs. 10/-. The application forms can be submitted duly filled in, in all working days in the concerned Zonal Engineer . Process fee applicable as per water tarrif for domestic and non-domestic categories is assessed and collected at the Zonal Revenue Office. Normally water connection is sanctioned by ZRO within 15 days subject to depositing of the prescribed fees, road restoration charges, and developments charges wherever applicable.

  • Resettlement colonies and village falling under Lal Dora and extended Lal Dhora are exempted from payment of development charges extended lal Dhora is avilable only to the bonafide resident of the village and not to outsiders who have purchased agricultural land in Delhi for investment and speculative purposes,therefore,the persons living in the extended part of the village and if the extended part is covered under Lal Dora , they are also untitled for exemption from making payment of development charges provided the land-holder in the village has bhoomidhari rights in the village for atleast 20 years and has been ordinarily resident in the village for this period.The record date for counting this period will be date of issue of first statutory notification for consolidation of holding in the village other persons who are not fulfilling these conditions are not entitled for exemption.It is added that generally Lal Dora /extended Lal Dora certificate is issued by the concerned Dy.commisioner/SDM.

  • Any citizen of delhi can apply for water connection except in the areas under citizen of Delhi can apply for water connection except in the areas under NDMC and Delhi Cantonment Board, subject to the following conditions :-
  • a) The colony where the citizen resides should have been taken over by the DJB.
  • b) He should have proof of residence like Ration Card, Electors Photo Identity Card, Ownership proof, NOC from the owner of the House if the applicant is tenant etc.
  • c) The premises where the water connection is applied must have no area of previous dues or on account of water charges.

    On sanction of the water connection by ZRO including boring permission of the ZE concerned, the water connection can be installed through licensed plumber or any plumber executing work to the satisfaction of the DJB and will intimate the name and address of such plumber to DJB, if required.

Water Tariff

The water tariffs consists of two parts.one is Service charges and

Category

Nature of Premises

Charges per month (M)

C-I (domestic )

Premises with built up area upto 200 sq.m.

Rs.40/-

  Premises with built up area above 200 sq.m
Rs 120/-
C-II(Non-Domestic)
Commercial
Rs.250/-
C-III(Non-domestic)
Industrial
Rs 600/-
VOLUMETRIC WATER CHARGES (based on consumption)
Category I

Category II

Category III

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B)

per Kl.

Consumption

(per month)

Rs. (B) per Kl.

Upto 6

0

Upto 25 Kls

10.00

Upto 25 Kls

15.00

Above 6 kls and upto 20 kls

2.00

Above 25 Kls and upto 50 Kls.

20.00

Above 25 Kls and upto 50 Kls.

25.00

Above 20 Kls and upto 30 Kls

7.00

Above 50 Kls

30.00

Above 50 Kls and upto100 Kls.

35.00

Above 30 Kls

10.00

 

 

Above 100 Kls.

50.00

N.B. 50% of volumetric water consumption charges are recoverable in every category towards sewerage maintance charges in respect of colonies/area where sewer lines have been led and are functional .

Fixation of average consumption of water if DJB /private water meter is defective and till it is replaced :-
1) Premises having built up =Average of 20 Kls per month per connection per area upto 200 sq.m.
2) premises having buil up =Average of 30 kls per month per connection per area above 200 sq.m.

However,if the actual consumption recorded by the meter during12 months immedialtely before the meter stopped working is less than 20 kls/30 Kls,(as the case may be )then actual averge consumption will be charged for the billing purpose .The aboce criteria is in force w.e.f 28-09-2005
.

Revised Rate of severage development charges

All the colonies which have been notified for recovery of sewerage development charges from 06-12-1999 to 31-03-2005 and colonies were the sewer lines were led and this work was completed by 31-03-2005 ,the rate of sewerage development charges shall be Rs 160 /- per sq.m and concerned plot owners /residents shall be eligble to get a rebate of 50% to 45 % for plot size upto 100 sq.m and above 100 sq.m respectively.

Those plot-owners falling in the category has futher been allowed to deposit this amount in lumpsum by 31-03-2006 as over one-times relaxation .However ,in an event of non-depositing of amount upto 31-3-2006 , the penal interest @ 12% per annum shall be charges w.e.f.01-04-2006.

Regarding exemptions from development charges to resettlment colonies and villages , please refer to para mentioned above with sub head 'Water Connection'.

Payment of fees/Water Charges.

The payment of fee/water charges/development charges/road restoration charges etc. can be mae to concerned Zonal Revenue Office on all working days between 9.00 AM to 2.00 PM. The payments are accepted in cash or by cheque/demand draft payable at Delhi for which proper receipts will be issued by the office of Zonal Revenue Officer.

First bill on account of water charges is issued within a period of three months after release of water connection. All subsequent regular bills are issued on quarterly basis. Payments of bills is accepted at all cash counters of DJB situated in the Zonal Revenue Offices. The payments are also accepted at the following branches of State Bank of India, Canara Bank and Syndicate Bank.

State Bank of India

Model Town, Rana Pratap Bagh, Vijay Nagar, Ghanta Ghar, Kamla Nagar, Wazirpur Industrial Area, Samaypur Badli, Janak Puri(Hari Nagar), Moti Nagar, Shakur Basti, Tilak Nagar, Mayapuri, Punjabi Bagh, Uttam Nagar, Subhash Nagar, Chowkhandi, Jawala Heri, Naraina, South Patel Nagar, Pusa Road, Padam Singh Road, Lawrence Road, Najafgarh, Palam Gaon, Rithala, Krishna Nagar, G.T. Road, Gandhi Nagar, Seeelampur, Swasthaya Vihar, Gazipur,Bijwasan, Sadar Bazar, Azad Market, Pahar Ganj, Chandani Chowk, Fatehpuiri, Central Market, Lajpat Nagar, Defence Colony,Ring Road, Friends colony,Okhla Industrial Estate, Jangpura, R.K. Puram, Vasant Vihar, Moti Bagh, J.N.U., Mehrauli, Badarpur, Kapasheda, Central Secretariat.Lawrence Road.

Canara Bank

Chandni Chowk,Dariya Ganj, Diplomatic Enclave, Deen Dayal Upadhaya Marg, East Patel Nagar, Fountain Gole Market, Green Park, Hauz Khas Market,Kamla Nagar 3F,Kashmiri Gate, Lajpat Nagar,Maharani Bagh, Malviya Nagar,Maya Puri,Munirka, Padam Singh Marg, Karol Bagh, Pitam Pura, Hauz Quazi, South Extention, Tagore Garden, Trinagar, Vivek Vihar, Wazirpur, Azadpur, Bahadur Shah Zafar Marg, Bhogal Lane, Ganesh Nagar, Jeet Singh Marg, Kalka Ji,GT Kamla Nagar,Mayur Vihar, Mehrauli,Pahar Ganj,Raja Garden, Rani Bagh, Rohtas Nagar, Shankar Marg, Subroto Park, Triveni Ph-II, Bhagwan Dass Road, Kingsway Camp, Shastri Nagar, Keshav Puram, Vikas Puri, Rajouri Garden, S.D. Area, Sadar Bazar, Sarita Vihar,Uttam Nagar, G.T. Road.

Syndicate Bank

Azad Pur, Bavana, Chatterpur, Dhaula Kuan, D.S.I.D. Club, Gur Teg Bhadur Nagar, 34 Mall Road, Haiderpur-42, Janak Puri, Khan Market, DDA Complex Defence Colony, 24 Maya Puri, Nagal Rai, Nangloi, Narela, Naya Bazar, Nirman Vihar, Palam, Punjabi Bagh, Shahdara, Vasant Vihar, Vayu Bhawan, Maulana Azad Medical College, Central Revenue Building, Hari Nagar Ext. Counter, Sarojini Nagar Ext. Counter, Kamla Nagar, Chandani Chowk, Lajpat Nagar, Fatehpur Beri.

Corporation Bank :-

All Branches in Delhi in addition to the above, the Residents Welfare Associations (RWAs) have been allowed to accept payment of water charges bills on behalf of DJB through cheques subject to a written agreement between RWAs and DJB under the Bhagidari scheme of the Govt. of NCT, Delhi. The DJB has also installed cheque drop boxes at important locations like offices of RWAs, Govt. offices and offices of DJB. In the rural areas (Outer Delhi), the DJB is collecting payments through Cash Collection Vans. During the closing of financial year the Recovery Camps are also organized to collect the dues from the consumers.

Disconnection of water connection

On written request of the consumer, for valid reasons like shifting of the residence, transfer, construction, transfer of ownership etc., disconnections of watr connection is done within 3 days on deposit of disconnections fee of Rs 100/- per connection and reopening of disconnected water connection is considered and sanctioned by the ZRO on payment of Rs. 100/- per connection. The consumer is liable to clear all the dues on account of water charges before disconnection.

SUPPLY OF PACKAGED WATER IN JARS
Delhi Jal Board supplies packaged "JAL" in jars of 20 liters capacity @ Rs.25/- each to its South Delhi Residents, after having a security deposit of Rs. 260/- per jar. "JAL",certified by the Bureau of India Standards, is put through stringent purification techniques to ensure that the consumer is provided with hygienic and quality product.

Contact person for "JAL"
Z.R.O (Sales).

DJB-Bottling Plant "JAL"

Opp. Sadique Nagar, Greater Kailash Part-I, New Delhi -110048 Tele Fax No. 011-26224926,Tel.: 29234926, Mobile :9868364023

SUPPLY OF POTABLE WATER THROUGH TANKERS.

Potable water is supplied through Tankers, in the event of non availability/short supply of water, within 3 hours of the complaint subject to availability of Tanker at a particular location. This service is free of cost.

Water Tankers are made available for private functions, on all working days, on first come first serve basis. The charges for booking of Tanker are as under:-

DISTANCE STATIONARY FILLING
Upto 5 Kms. Rs.400/- Rs.225/-
5 Kms. to 10 Kms. Rs.600/- Rs.325/-
Beyond 10 Kms. Rs.1000/- Upto 15 Kms.Rs.425/- Beyond 15 Kms. Rs.450/-
RELEASE OF NEW SEWER CONNECTION

a)The application form has a nominal fee of Rs. 10/-
b)Consumer is required to fill the form and deposit the same alongwith proof of residence in the concerned Zonal Engineer (Drainage) office, and connection charges Rs. 100/- + road restoration charges @Rs. 1600/- for domestic and Rs.3200/- for non-domestic connection.Plus Sewarage Development charges, if applicable.

 

BIO-GAS AND SLUDGE MANURE

1. a) Bio -gas is being produced and supplied at Okhla sewage Treatment plant through piped network in some areas of South Delhi.
b) Application form may be obtained, and the deposited on all working days, in the office of Executive Engineer(Okhla) Sweage Treatment Plant and acknowledgement of the form is given on the spot.
c) Intimation to the applicant regarding sanction of connection is issued within 7 days.

d) Estimated charges/security are to be deposited by applicant within 15 days with concerned ZRO(W).

2 Sludge Manure, produced during the process of sewage treatment can be used for land conditioning. The cost of manure is Rs. 100/- for 3 tonnes, excluding cost of loading/unloading and transportation coupons for manure against payment are issued from the office of Executive Engineer(SDW)-I, Kilokri pumping station

 

TESTING OF WATER SAMPLES

Officials of the Directorate of Treatment & Quality Control of DJB lift, on an average, 350 water samples daily from the distribution system i.e. individual taps and public hydrants etc. located in different parts of the city to ensure that safe drinking water reaches the consumers. On specific request from the consumer, the testing of water samples, on a precribed fees, is also done by Central Laborator, Wazirabad in respect of chemical examination, bacteriological Examination, Special tests like cyanide, Chromium, Lead, Cadmium, Arsenic, Chlorice demand etc. Teh contact number of the Central Laboratory Wazirabad, DJB is phone no. 23814322.

 

WATER CONSERVATION AND RAIN WATER HARVESTING

The DJB is active in the field of water conservation and curbing wastage of water. The RWAs unver Bhagidari scheme are being accociated in water conservation and rain water harvesting. In general, water harvesting is the activity of direct collection of rain water. The rain water collected can be stored for direct use or can be recharged into the ground water. For technical assistance on Rain Water Harvesting, consumer, may contact:

Rainwater Harvesting Assistance Cell, Delhi Jal Board, Varunalaya-I, Karol Bagh, New Delhi-110005 Phone No. 23675434,23678380-82 Ext. 246,240

GRIEVANCES REDRESSAL MECHANISM AT ZONAL LEVEL
WATER /SEWARAGE RELATED GRIEVANCE

A. Short Water Supply
B. Chocking of Sewer lines
C. Boring permission
D. Leakage/bursting of pipe lines
E. Booking of water tankers.
F. Complaints of contamination of water.
G. New Water Connection
H.Complaints for defective Water Meters.

Revenue Related Grievances

A.Dis Connection of Water Connection
B.Assessment of Development Charges
C. Removal of discrepancy in water charge bills.
d. Mutation of water connection .
e. Non-receipt of water charges bill.
f. Correction of address.
g. Change of category .
h. New water connection.

Nodel officers of Zone for water/sewerage related Grienvances Location/area of service(Assembly constituency Area) Nodal officer at Zone for revenue related Grievances Supervising officer at Zonal Level
ZE Central-I Delhi Gate (O)23370911 Pahar Ganj, Bali Maran, Matia Mahal, Minto Road ZRO(Central)-I old Building Varunalya Ph-I (O) 2361 2792 EE(C)-I Darya Ganj, New Delhi (O) 23269053
Central-II Over head tank main road, Ashok Vihar(O)25711129 Ram Nagar, Karol Bagh, Rajinder Nagar(Partly), Patel Nagar (Partly) ZRO (Central)-II Tibiia college (O)-23546251 EE(C)-II, Ashok Vihar, New Delhi (O)27301179
ZE, North-I, Old Nigam Bhawan, Kashmere Gate (O)23814338 Sadar Bazar, Chandni Chowk, Baljeet Nagar (Partly) ZRO (North)-I ,Nigam Bhawan ,Kashmere Gate (O)23915150 EE(N)-I, Nigam Bhawan, Kashmere Gate, (O) 23968431
(O) 27654862 North-II, over head tank, Mukharjee Nagar. Kamla Nagar, Timarpur (Partly) Bhalswa Jahangirpuri (Partly) ZRO (North)-II 16 Rajpur Road,(O) 23974264 EE(N)-II Mukharjee nagar (O) 27654862
North West-I, Udyog nagar, Peera Gharhi (O) 25964317 (M) 9891240457 Peera Gharhi, Mangol puri, Sultan pur Majra, Shahbad Daulat pur. ZRO(North West)-I ,Water Tank,Sultan Puri (O) -25476298 EE(NW)-I, Peera Gharhi, (O) 25964317
ZE, North-West-II, Barat Ghar Nangloi (O) 27700474 Narela, Bawana, Badli ZRO(North West)-II,narela/Sec 6 Rohini(O) 27235456 EE(NW)-II,H-Block Near W.J.Canal Sector-15 Rohini(O) (O) 27851040
North-West-III, Over head tank main road Ashok Vihar (O) 27464656 Sakurpur Basti, Tri nagar, Wazirpur, Shalimar Bagh ZRO(North West)-III,Kanhiya Nagar(O) 27301456 EE(NW)-II Ashok vihar, N. Delhi (O)27434080
ZE (North-West)-IV, Burari, (O) 27677877 Adarsh nagar, Model Town, Bhalswa, Jahangir puri (Partly) ZRO(North West)-Iv 16 Rajpur Road,(O) 23974264(R) 9811362406 EE(NW)-IV,Burari, (O) 27615600
ZE( West)-I, Beri Wala Bagh, Subhash Nagar (O) 25193140 Tilak nagar, Vishnu Garden, Hari nagar, Rajouri Garden ZRO (West)-I,janak puri (O) 25557475 EE, Beri Wala Bagh, Hari Nagar(O) 25125273
ZE (West)-II, opp. Chest Clinic, Moti Nagar, (O) 25913870 Madi pur, Moti ngar, Patel nagar (Partly) Baljeet nagar(Partly) ZRO (West)-II, Moti Nagar C-Block, MCD School (O) 25932426 EE (West)-II, Moti nagar, D-Block,(O)25913870
ZE, West-III Twin Tank Paschim Vihar Ph-III (O) 25471004 Nangloi Jat, Janakpuri, Hastsal(Partly) ZRO(West)-III ,C-2B Janakpuri (O) 25557475 EE(West)-III Janakpuri, (O) 25471004
ZE, (South-West-I) D-Block, Janakpuri (O) 28525659 Nasirpur, Palam, Hastsal (Partly) ZRO (South West) Najafgarh (O)-28525659 EE(SW)-I, Janak puri, (O) 25547658
ZE(South-West-II)(O) 25322152 Najafgarh, Mahilpur ZRO(South West-II) Vasant Kunj (O)-26896112 EE(SW)-II, najafgarh , (O) 25321298
ZE, South-West-III R.K. Puram(O) 26100644 R.K. Puram, Delhi Cantt, Rajinder nagar (Partly) ZRO(South West )-III Sec-7,R.K.Puram (O) 26193424 EE(South West)-III R.K. Puram, (O) 26167618
ZE, South West-I Mehrauli (O) 26644688 Mehrauli, Saket, Tugalkabad, Badarpur ZRO(South )-I Mehrauli Road ,Near Qutab Minar (O) 26646297 EE(South)-I Qutab Minar Mehrauli, (O) 26644688
ZE(South)-II Jal Sadan , Lajpat Nagar South-II (O) 29814106 Jangpura, Okhla, Kasturba Nagar, Kalkaji ZRO(South)-II Jal Sadan,(O)-29814106 EE(South)-II Jal Sadan, (O) 29811558
ZE( South-III) Near A-Block, Greater Kailash-I, Opp Sadiq nagar (O) 29238543 Ambedkar nagar, malviya nagar, Hauz khas ZRO(South)-III near Block-A,Greater Kailash-I(o)-29239806 EE(South)-III Greater Kailash Phase-I (O) 29233037
ZE(South)-IV ,Sarita Vihar(O)-29941458 Tnglagubad,badarpur ZRo(south)-IV,Sarita Vihar,j-Block (o) 29941159 EE(South)-IV ,Sarita Vihar (o) 29941888
ZE( East-I), Mayur Vihar, (O) 22727812 Trilok puri, Patpar Ganj, Mandawali, Geeta colony ZRO (East)-I Preet Vihar (O) 22047239 EE(East)-I,mayur Vihar, Phase-II(O) 22727815
ZE, East-II, over head tank, E-Block, Preet Vihar, (O) 22517270 Gandhi nagar, Kishan nagar, Vishwas nagar, Shahdara ZRO(East)-II Shiv Puri (O) 22047239 EE(East)-II Preet Vihar, (O) 22517270
ZE North-East-I, Nand Nagri, (O) 22814651 Rohtash nagar, Babarpur, Nand nagri, Seema puri ZRO(North East)-I G.T. Road (O) 22591171 EE(North East)-I Nand Nagri ,(O) 22130695
ZE North-East-II, R-Pocket, Dilshad Garden (O) 22130695 Seelampur, Ghonda, Yamuna Vihar, Karawal Nagar. ZRO(North East)-II ,Shanti Mohalla ,Seelam Pur (O) 22464592 EE(North East)-II, Dilshad Garden,(O) 22584843
THE DELHI RIGHT TO INFORMATION ACT-2001
The Delhi Right to information Act-2001 and Right of Information Act-2005 are implemented in Delhi Jal Board. Right of Information means the right of access of information. Any Person can seek information relating to Delhi Jal Board activities, permissible under Delhi Right to Information Act,2001 and Right to Information Act,2005 after depositing the prescribed fee.
Competent Authority for Delhi Jal Board under Right to Information Act,2001:-
Additional Chief Executive Officer, Delhi Jal Board, Room No. 413 Varunalaya Ph-II, Karol Bagh, New Delhi-110005 Ph:23516148
Public Information Officer, Assistant Public Information Officers and First Appellate Authority for Delhi Jal Board under Right to Information Act,2005:-
Designation Office Address Office Phone Nos. Jurisdiction/ Unit under control
(A) Public Information Officer (PIO)
Secretary, DJB Room No. 401, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23556103 All information regarding Delhi Jal Board under the purview of Right to Information Act.
(B) Assistant Public Information Officers(APIOs)
Chief Engineer(C)-I Room No. 222, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23527685

Water & Sewer maintenance work of East Delhi/Trans Yamuna Area of Delhi:-
1. SE(East)-EE(East)-I &EE(East)-II
2. SE(North-East)-EE(NE)-I & EE(NE)-II
3. SE(E&M)W&S-III-EE(E&M)W&S-East & EE(E&M)W&S North-East

Chief Engineer(C)-II

Room No. 301, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23620235 Sewer construction/drainge Construction works.
Chief Engineer(C)-III Room No. 314, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23618077 Project works and planning works.
Chief Engineer(C)-IV Room No. 501, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23544792

Water and sewer maintenance work of Central, North and North-West districts of Delhi:-
1. SE(Central)-EE(Central)-I&II
2. SE(North)-EE(North)-I&II
3. SE(NW)-EE(NW)-I,II,III & IV
4. SE(E&M)W&S-II-EE(E&M)W&S CN EE(E&M) W&S NW

Chief Engineer(C)-V Room No. 415, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23614845

Water & Sewer maintenace works of South, South-West & West Districts of Delhi:-
1. SE(South)-EE(South)-I,II,III & IV
2.SE(SW)-EE(SW)I,II & III
3.SE(West)-EE(West)-I,II & III
4. SE(E&M)W&SSouth-EE(E&M)W&S South-I,II &SW
5. SE(E&M)W&S-II- EE(E&M)W&S West

Chief Engineer(C)-VI Room No. 202, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23614796 Water construction work of Reservoirs,Plants and laying of water lines
Chief Engineer(E&M)WW Office of the CE(E&M)WW Delhi Jal Board, Chandrawal WW No.1, Civil Lines Delhi-54 23815520 All Water Treatment Plants.
Chief Engineer(E&M)SDW Office of the CE(E&M)SDW Delhi Jal Board,Kilokri Pumping Station, Lajpat Nagar,N.D.-24

29811360

29811352

All Sewage Treatment Plants/Pumping statins pertaining to Delhi Jal Board.
Dir(F&A)/Addl. CEO Room No. 414, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23516148 Matters pertaining to Accounts & Finance Computerization and World Bank Project Cell
Director of Revenue Room No. 512, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23526205 Matters pertaining to Revenue Department & Enforcement Department
Director(A&P) Room No. 201, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23544794 Matters pertaining to Administration, Personnel and Public Relations.
Director (Treatment & Quality Control) Office of the Director Treatment & Quality Control, Delhi Jal Board,Central Laboratory, Wazirabad, Delhi-110054 23814322 Matters pertaining to Water treatment & Quality Control of Water.
ADOV-I Room No. 315, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23511769 Matters pertaining to Vegilance.
(C) First Appellate Authority
Member (Admn.) Room No. 101, Varunalaya Ph-II, Karol Bagh, New Delhi-110005 23550955 All information regarding Delhi Jal Board under the preview of right information Act.
HELP US TO SERVE YOU BETTER - FULLFIL YOUR OBLIGATION

Delhi Jal Board is responsible to maintain the pipelines for drinking water upto the ferrule. From the ferrule to the connection point at dwelling unit, consumer has to get the fittings and works accomplished through a qualified plumber, Please ensure that :-
i) Only ISI marked GI pipes and fittings are used.
ii) All fittings/pipes from connection points onwards are got checked periodically to detect leakages/ contamination.

Further, the consumers are expected to ensure that:

i) Overflow and wastage of water is avoided by providing Ball Cocks in over head/underground tank.
ii) All leakages are immediately plugged.
iii) Storage tanks are cleaned and disinfected periodically.
iv) On line booster pumps should not be used to draw more water. It, apart from being an offence under the Act, causes inconvenience to your fellow citizens.
v) Potable water sould not be wasted in washing floors, cleaning vehicles, and watering the garden.
vi) Flush cisterns of smaller size with regulatory mechanism for release of water be used.
vii) Do not throw and dispose of the follwoing articles in sewer as they choke and throttle it:-
a) Paper
b)Plastic waste
c) Clay
d) Grits and Malba
e) Domestic waste.

viii) Do not leave open manhole covers unattended.
ix) Consumers are requested to support the drive for water conservation and the rain water harvesting.
x) Consumer, as the ultimate beneficiary of the public assets,must bestow personal interest in protecting and promoting their use. Any willful misuse of water must evoke customer's concern prompting action.

We are available to you round the clock -
Approach our Consumer Care Center on phone 1916 and 23538495 for :-

a) Information about any illegal installation of booster pumps.
b) Any illegal water connection.
c) Regarding sewer line blockage.
d) Water leakages.
e) Non availability of water.
f) Missing manhole covers.
g) Misuse or anauthorized use of public.

Water hydrants and tubewells of DJB.
Consumer should ask DJB employee, visiting his or her premises, to show his indentity card so as to avoid impersonation by anti-social element.

SUGGESTIONS ARE WELCOME

We invite your suggestions for improving our service to customers. Please send your suggestions to the office of Director(A&P), Room No. 201, Varunlalaya Phase-II, Karol Bagh, New Delhi-110005, Telephone number: 23544794, Tel Fax: 011-23621738.

 

DJB-THE WAY FORWARD
1. Single window mechanism : In the couse of ongoing process of reforms, DJB is trying to evolve a single Window Mechanism at the zonal level in respect of water, sewer, and revenuw services to the satisfaction of the consumers.
2. Formation of Blue Brigade : The proposed blue Brigade of DJB will be an efficient unit at zonal level which would not only sanction but would also install the water/sewer connection in a time bound manner and to maintain the pipe lines up to ferrule.
3. Computerized Billing System : At present the DJB has a centralized system of computerized billing at DJB HQ and the bills are delivered through the zonal offices. As a further step in the reforms process, it is proposed to computerize the billing at zonal level.
4. Demand Management : DJB is proceedings towards Demand Management of water and sewer services in the National Capital Territory of Delhi to ensure safe drinking water supply and sewerage services in an equitable, efficient, and sustainable manner leadin to greater consumer
 

IMPORTANT TELEPHONE NUMBERS OF DELHI JAL BOARD

 

 
 

SMT. SHEILA DIKSHIT,
CHAIRPERSON
Tel (O) 23392020/23392030

 
 

SH. -----------
VICE CHAIRPERSON
Tel (O) 23610907

 
 

Sh. Ramesh Negi,IAS (AGMU:84)
Chief Executive Officer, DJB
Varunalaya Phase-II, Karol Bagh, New Delhi Tel (O)23544795

 

Sh. Dharam Pal,
IAS
Member (Administration)
Tel (O)23550955

Sh. Dharam Pal,
IAS
Member(Finance)
Tel (O)23558450

Sh R.K Garg
Member(Drainage)
Tel (O)23550750

Sh.R.K.Garg
Member(WS)
Tel (O)23528578

Citizen Charter (Hindi Verson)

 

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