Important Phone Numbers for Complaints Redressal

Complaints Redressal

शिकायतों के निवारण के लिए, कृपया टोल फ्री नंबर 1916 पर कॉल करें। दिल्ली जल बोर्ड के द्वारा एक शिकायत संदर्भ संख्या प्रदान की जाएयगी, जिसके द्वारा आप 1916 पर कॉल करके अपनी शिकायत के निवारण की स्थिति जान सकते हैं।

For complaints redressal, kindly call our 24X7 Customer Care Center at Toll Free number 1916 from any mobile or landline number. After registering complaint, You will receive a Complaint Reference number through SMS from DJB for future tracking of the complaint.
Complainants can also lodge and track complaint through Free Mobile Application which can be downloaded from Google Play store by searching Delhi Jal Board or DJB from their Android phone.

Following is the tentative timeline for resolution of complaints.

S.No. Nature of Complaint Pertains to Time Required to Resolve
1. Dirty water (Contamination) Water 24 Hour(s)
2. Disconnection of Water Connection Water 48 Hour(s)
3. Leakages of Water Pipe Line Water 24 Hour(s)
4. Others Water 3 Day(s)
5. Pits on Road Water 3 Day(s)
6. Illegal Boring Water 24 Hour(s)
7. Water Connection Commercial or Bulk Water 3 Day(s)
8. Water Tankers- Missed Trip Water 48 Hour(s)
9. Water Tankers- Function/Other Demand Water 48 Hour(s)
10. Water Tankers-Planned area /unscheduled Water 48 Hour(s)
11. Water Tankers-Unplanned Area/ unscheduled Water 48 Hour(s)
12. No Water Water 24 Hour(s)
13. Short Supply of Water Water 24 Hour(s)
14. Sewer Blockage Sewer 24 Hour(s)
15. Sewer Overflow Sewer 24 Hour(s)
16. Missing of Manholes Cover Sewer 12 Hour(s)
 
1. Central Control Room(HQ)DJB 1916(Toll Free)
2. Lt. Governor's Listening Post 155355
3. CM's-Aap Ki Sunwai 155345
1916 (Toll Free Number) 23612222(Revenue Related Matters/RMS)
Click For Complaints Related to Revenue (Water Bill etc)

 

Telephone Nos. of Water Emergencies
S.No. Water Emergency Tele. No.
1. Ashok Vihar 27304656, 27306089
2. Chandrawal 23814338,23810930
3. Giri Nagar 26473720,26449877
4. Greater Kailash 29234746, 29234747
5. Holambi 27700789, 277700474
6. I.P.Pumping Stn. 23370911,23378761
7. Idgah 23537397,23638495
8. Jal Sadan 29819035 ,29824550
9. Janakpuri 28525659, 28524334
10. Kewal Park 27677877, 27670576
11. Loni Road 22814651, 22814518
12. Mandawali 22727812,22724037
13. Mangol Puri 27924132, 27915531
14. Najafgarh 011-65290868
15. Punjabi Bagh 25221181, 25222400 , 25222401
16. Paschim Vihar 25274679, 25275259, 25275260
17. Jagriti SPS 22374834,22374237
18. ChattarPur 011-65437020
19. R.K. Puram 26100644, 26193218 , 26165777
20. Sarita Vihar 29941825
21. Burari 27619244, 27617609
22. Shivaji Enclave 25193140,25174140
23. Vasant Kunj 26137216,
24. Yamuna Vihar 22812683,22812050 , 22814399
25. Malviya Nagar UGR Water Supply Call Centre 18001024669
26. Vasant Vihar Water Supply Call centre 18001037232
27. Najafgarh OHT 180030000136 / 8527995818
28. Nangloi OHT 180030000136 / 8527995819

Last Updated Date :- 19-03-2018

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  • Page last updated on: 14-11-2019